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Returns

Thank you for choosing Hey Bud Skincare for your skincare needs. We strive to provide you with the best products and customer service. However, if you find the need to return a product, please read our refund and return policy carefully:


1. Contact Customer Service First

Before initiating a return, please contact our customer service team at support@heybudskincare.com. Our dedicated support team is here to assist you and ensure a smooth return process.


2. Eligibility for Refund

To check for your eligibility for a full refund, please contact our customer service team.


3. Return Shipping Responsibility

Customers are responsible for the cost of return shipping. Hey Bud Skincare will not reimburse return shipping expenses.


Please return all products to PO Box 4208, McKinnon VIC 3204, Australia. Kindly provide us with a tracking number so we can monitor the shipment.


4. Return Process

Here's a step-by-step guide on how to return your products:

a. Contact our customer service team at support@heybudskincare.com to initiate the return process. Please provide your order number and the reason for the return.

b. Our customer service team will guide you on how to package and ship the products back to us securely.

c. Once we receive your returned products and inspect them, we will process your refund within 24hrs of receiving the items.


5. Refund Method

Refunds will be issued using the same payment method used for the original purchase. Please allow 3-5 business days for the refund to reflect in your account.


6. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at support@heybudskincare.com


6. Exemptions

We do not accept returns for products with visible signs of misuse, damage, or alteration.The refund is capped at $300 AUD. We understand if you had to place a few orders to get optimal results. However, please note that our refund is capped at $300 AUD per customer.


7. Missing or Incorrect Products

If you receive damaged or incorrect products, please contact our customer service team immediately. We will arrange for a replacement or refund, and return shipping costs will be covered by Hey Bud Skincare in such cases.


Please contact our Customer Service Team so we can organise replacements for missing products. Please provide us details (including photos) as soon as you realise something is wrong with your order number in the subject line so we can find your order easily and process your request promptly and accordingly.


8. Faulty or Damaged Products

If you have received damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.


9. Policy Updates

We reserve the right to update our refund and return policy at any time. Please refer to our website or contact our customer service team for the most up-to-date information.


We appreciate your trust in Hey Bud Skincare. If you have any questions or concerns regarding our refund and return policy, please don't hesitate to reach out to our customer service team at support@heybudskincare.com.

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