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FAQ

Questions and answers

  • What does the Australian Hemp Clay Mask do?

    Clay masks help to detoxify the skin, while drawing out impurities and oils, which is why people with acne (including blackheads) or oily-prone skin swear by them. Clay masks also tighten skin, which is helpful for those with enlarged pores. By adding Hemp Seed Oil the clay mask acts as a moisturiser to firm, rejuvenate and tighten your skin while leaving it supple, plump and luscious.
  • How often should I use this product?

    If you have oily skin to combination skin use 2 to 3 times a week for best results. For dry or sensitive skin, use up to 2 times per week.
  • How do I use the mask?

    Clean your face before applying the mask. Leave it for about 10 minutes until fully dry. Rinse off with warm water and pat dry with a fresh towel. Proceed to a mirror to admire your glowing skin.
  • Is your product tested on animals?

    Hey Bud is not tested on animals. We love our furry friends and are cruelty-free.
  • Is your product vegan friendly and gluten free?

    Yes, our product is vegan friendly and gluten free, and do not come in any contact with gluten during production.
  • I have a history of irritated skin and eczema/rosacea. Can I still use the mask?

    Clay masks are known to dry the skin so it’s important to follow the recommended usage. Please do a patch test at least 48 hours before you use it. You might experience a mild tingling sensation on your first use. Although it doesn’t contain any ingredients that might trigger irritation or rosacea, everybody is different so we suggest to check with your doctor if you’re sensitive to any of the ingredients.
  • I'm about to be a mum! Can i use Hey Bud clay mask?

    Congratulations! Our mask doesn't contain any chemicals that can harm you or the baby. It contains a very small amount of preservative just to preserve the efficacy and we are FDA compliant. However, we do recommend seeking your doctors advice if unsure.
  • Are you FDA approved?

    We are FDA compliant.
  • I feel a tingling sensation on my skin, is that normal?

    You might experience a mild tingling sensation on your first use, this is the clay mask working its wonders on your skin!
  • Does this product help with acne?

    Our product draws out toxins, pollutants, and oils that clog the pores. It can be incorporated into any skin routine but will not cure acne alone.
  • Is it correct that most skin care products contain preservatives?

    Preservatives are necessary to make sure that skincare stays at its most effective in different environments, and prevents the growth of microorganisms. We have kept them to a minimum, whilst making sure that we preserve the efficacy of our product and ensuring that furry bacteria doesn’t grow in our lovely mask.
  • How long does shipping take?

    Within Australia expect shipping to take between 4-7 days, if you are ordering outside Australia please allow up to 10 business days to receive your Hey Bud.
  • Where can I enter my discount code?

    Enter your discount code on the checkout page, if you are using your mobile phone to purchase your Hey Bud, please click "Show Order Summary" to apply the discount code