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FAQs

How long does shipping take?

Standard Shipping

  • Australia takes between 2-6 Business Days.

    New Zealand takes between 5-8 Business Days.

  • Within USA and Canada takes between 8-10 Business Days.

  • Please allow 10-12 business days for Shipping outside of USA, Canada, Australia and New Zealand.

Express Shipping is available at checkout!

The currency keeps changing at checkout?

At the checkout your order is automatically processed in Australian Dollars (AUD) 😊
However, funds will be deducted from your account in your local currency!

What does the Australian Hemp Clay Mask do?

Clay masks help to detoxify the skin, while drawing out impurities and oils, which is why people with acne (including blackheads) or oily-prone skin swear by them. Clay masks also tighten skin, which is helpful for those with enlarged pores. By adding Hemp Seed Oil the clay mask acts as a moisturiser to firm, rejuvenate and tighten your skin while leaving it supple, plump and luscious.

How often should I use this product?

If you have oily skin to combination skin use 2 to 3 times a week for best results. For dry or sensitive skin, use up to 2 times per week.

Is your product tested on animals?

Hey Bud is not tested on animals. We love our furry friends and are cruelty-free.

Is your product vegan friendly and gluten free?

Yes, our product is vegan friendly and gluten free, and do not come in any contact with gluten during production.

Will my package be charged customs and import charges?

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax, VAT) or other government agencies of your country. These charges will not be paid or reimbursed by us.
It is also your responsibility to ensure that you can import Hey Bud Skincare products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Please check your local tax, import and customs requirements before entering into a transaction.
Depending on your state laws, taxes may be charged for any purchases. For more information, please read our terms and conditions.

I have a history of irritated skin and eczema/rosacea. Can I still use the mask?

Clay masks are known to dry the skin so it’s important to follow the recommended usage. Please do a patch test at least 48 hours before you use it. 

You might experience a mild tingling sensation on your first use. 

Although it doesn’t contain any ingredients that might trigger irritation or rosacea, everybody is different so we suggest to check with your doctor if you’re sensitive to any of the ingredients.

How often should I use this product?

For oily skin, we recommend using the product 2-3 times a week. For dry skin, we recommend using the product 1-2 times a week. 

Are you FDA approved?

We are FDA compliant.

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. 

Does this product help with acne?

Our product draws out toxins, pollutants, and oils that clog the pores. It can be incorporated into any skin routine but will not cure acne alone.

Is it safe to use while I am pregnant?

Congratulations! Our mask doesn't contain any chemicals that can harm you or the baby. It contains a very small amount of preservative just to preserve the efficacy and we are FDA compliant. However, we do recommend seeking your doctors advice if unsure.

Return & Refund Policy

100% Money Back Guarantee

We are confident that Hey Bud Skincare products will help you achieve healthier, more radiant skin. If, for any reason, you are not satisfied with your purchase, or if you haven't seen any improvement in your skin within 90 days of using our products, we offer a 90-Day Money-Back Guarantee.

Money-Back Guarantee Terms:

1. Eligibility: To be eligible for a full refund under the 90-Day Money-Back Guarantee, customers must adhere to the terms of our refund and return policy, including contacting our customer service team at support@heybudskincare.com.

2. 90-Day Period: The 90-day period starts from the date of delivery of your Hey Bud Skincare products. You must have used the products as directed for at least 90 consecutive days.

3. Return Process: If you are unsatisfied or have seen no improvement in your skin during this 90-day period, please follow our standard return process outlined in our Refund and Return Policy. This includes returning all products from your order, both used and unopened, at your own expense.

4. Refund: Once we receive your returned products and inspect them, we will process a full refund according to the terms of our Refund and Return Policy. The refund will be issued using the same payment method used for the original purchase.

5. Exemptions: The 90-Day Money-Back Guarantee is subject to the same exemptions and conditions mentioned in our Refund and Return Policy.
This guarantee is only open to bona fide customers, who act at all times in good faith and with integrity.

This guarantee is only open to bona fide customers, who act at all times in good faith and with integrity.

Hey Bud Skincare reserves the right to cancel the guarantee where we believe the customer has acted dishonestly or fraudulently.

We believe in the effectiveness of Hey Bud Skincare products, and our 90-Day Money-Back Guarantee reflects our commitment to your satisfaction and skin improvement.

If you have any questions or need assistance with the guarantee process, please contact our customer service team at support@heybudskincare.com.


Missing or Incorrect Items

Please contact our Customer Service Team so we can organise replacements for missing products. Please provide us details (including photos) as soon as you realise  something is wrong with your order confirmation number in the subject line so we can find your order easily and process your request promptly and accordingly.  

Faulty Products

If you have received damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

Returning Products

If you need to return products in accordance with this policy, please contact our customer service team at support@heybudskincare.com to initiate the return process. Please provide your order number and the reason for the return.

Customers are responsible for the cost of return shipping. Hey Bud Skincare will not reimburse return shipping expenses.

Please return all products to PO Box 4208, McKinnon VIC 3204, Australia. Kindly provide us with a tracking number so we can monitor the shipment.

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