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FAQs

Standard Shipping

Australia takes between 2-6 Business Days.

New Zealand takes between 5-8 Business Days.

Within USA and Canada takes between 8-10 Business Days.

Please allow 10-12 business days for Shipping outside of USA, Canada, Australia and New Zealand.

Express Shipping is available at checkout!

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax, VAT) or other government agencies of your country. These charges will not be paid or reimbursed by us.
It is also your responsibility to ensure that you can import Hey Bud Skincare products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Please check your local tax, import and customs requirements before entering into a transaction.

Depending on your state laws, taxes may be charged for any purchases. For more information, please read our terms and conditions.

If you need to return products in accordance with this Policy, please contact our Customer Service Team to find out how to send your products back to our nearest warehouse.

Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

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